Privacy Policy
Last updated 21 October 2026
MeetEdge is provided by Meet Solutions Pty Ltd (ABN 55 661 495 450) ("we", "us"). This policy explains what personal information we collect through the MeetEdge apps and website, why we collect it, who can see it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Account details — name, email address, date of birth, gender, swimming club, and optionally a phone number and display name.
- Meet information — entries, heats, lanes, times, places and disqualifications, provided to us by the clubs and officials running a meet.
- Family and supporter links — which swimmers a parent, guardian or supporter is connected to, and what each person is allowed to see.
- Race videos — videos that a family member or approved supporter records in the app, with the time the recording started.
- Device information — a notification token so we can send marshalling calls and results to your phone, and the app version.
- Payments — a record of what was bought (meet access, subscription or fan fee) and when. Card details are entered on Stripe's secure pages and are held by Stripe, not by us.
- Messages — emails we send you (for example payment links and meet offers) and your email preferences.
Children
Many swimmers are under 18. A junior's account is created and managed by a parent or guardian, who controls who can follow the swimmer and who can record or watch their videos. We only use a junior's information to run meets and to show it to their family and the supporters their parent or guardian has approved.
How we use it
- to run swimming meets and publish results for the clubs that use MeetEdge;
- to show you your swimmers' heats, times and videos, and send you notifications about them;
- to match swimmers to their meet entries (using name and date of birth);
- to process payments and send receipts and offers you can switch off;
- to keep the service secure and to fix problems.
We don't sell personal information, and we don't use it for advertising.
Who can see it
- Your family and approved supporters see what you and your parent or guardian choose to share. Race videos are visible only to the swimmer's family and the supporters they approve, and can't be downloaded or shared outside the app.
- Club and meet officials see the meet information they need to run their meet.
- Other app users may see published meet results (names, clubs, times and places), as they would on a results sheet at the pool.
- Service providers we use to run MeetEdge: Google Cloud / Firebase (storage, sign-in, notifications and servers), Stripe (payments) and Postmark (email).
Where it's stored
MeetEdge's data is stored with Google Cloud / Firebase, including in data centres in the United States. Our service providers are required to protect it. By using MeetEdge you agree to your information being stored and processed overseas in this way.
How long we keep it
We keep account information while your account is open. Videos are kept in line with your family's plan; we'll tell you before any video is removed. Meet results remain part of the meet records kept for the club. When you ask us to delete your account, we delete your personal information and videos, except where we must keep records by law (for example payment records).
Access, correction and deletion
You can see and update your details in the app under Account → My details. Names, dates of birth and gender are corrected through a request the club reviews. To get a copy of your information, have it corrected, or delete your account, email support@meetedge.com.au.
Security
Information is encrypted in transit, access is limited by account and role, and payment card details never pass through our systems.
Questions and complaints
Contact us at info@meetsolutions.com.au. We'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We'll update this page if our practices change, and tell you in the app about significant changes.