Support

We're here to help with the MeetEdge Supporters app.

Common questions

I can't sign in

Use the email address you registered with. If you've forgotten your password, tap Forgot password on the sign-in screen and follow the email we send you. Junior swimmers signing in on their own phone use the code a parent sets up for them under Family.

I'm not getting marshalling notifications

Check that notifications are allowed for MeetEdge in your phone's settings, and that the swimmer is linked to your account under Family. Notifications go to the swimmer and their parents or guardians; supporters receive some calls, such as when a heat is at the start.

How do I pay for meet access or a subscription?

Payments aren't made inside the app. Ask for a link from the meet screen (or look for our email) and pay securely on the web through Stripe. Your access unlocks in the app as soon as the payment is confirmed.

Who can see my swimmer's videos?

Only your swimmer's family and the supporters you approve. Videos can't be downloaded or shared outside the app.

Some of my details are wrong

Phone number and display name can be changed under Account → My details. Names, dates of birth and gender are checked by the club: use Request a correction on the same screen and the club admin will review it.

How do I delete my account?

Email support@meetedge.com.au from the address you sign in with and ask for your account to be deleted. We'll confirm, remove your personal information and videos, and let you know when it's done. Meet results that a club publishes may remain in that club's meet records.